Monday, December 8, 2014

Why advertise pay on delivery and then most merchants do not offer in high priced cell phones on Lazada?

Re:  http://www.lazada.com.ph/

PLDT and Rocket Internet announce a global strategic partnership for the development of innovative online payments solutions in Emerging Markets Aug 07, 2014

Rocket Internet is building an e-commerce empire

Dear Mr Oliver Samwer, Rocket Internet owner of Lazada, and Mr Manuel V. Pangilinan, Chairman of PLDT, investor in Rocket Internet

While the headlines seem to indicate great progress at Lazada, the payment methods have not expanded and are rather limiting and making many customers go elsewhere and they need to devote some attention to how Filipinos pay for online purchases and expand the options available.  It is common to have many payment options as this ad notes including LBC and 7 11 but Lazada doesn't seem to be listening...



I recently wanted to buy two different cell phones on Lazada but with the limited payment options and no pay on delivery for most high priced cell phones,  I chose to go to other online stores that offered over the counter payments at banks/LBC/7-11 sadly.

 Lazada Philippines advertise payment upon delivery BUT most cell phone listings require prior payment which should be changed by Lazada and force all of their merchants to offer pay on delivery which is one of the prime attractions to Lazada.  The businesses can include insurance in their price if they don't want to do business in this new attractive pay on delivery advertisement but they should be forced to join the Lazada bandwagon to make shopping easy and increase sales even for high end cell phones and I have tried recently twice to buy high end cell phones and ran into this block both times which is very frustrating.  Find some new merchants to sell the high end cell phones with PAYMENT ON delivery payment not advance payment. 

Presently, with payment in advance only available on most expensive cell phones, Lazada does not have many advance payment options.   Online businesses in the PHILIPPINES offer over the counter bank payments and LBC and 7-11 store payment options beyond just credit cards and paypal.  Lazarda Philippines does not even allow Paypal from other countries such as the USA to be used as I tried to buy a phone from Lazada recently and Lazada merchant would not accept my USA paypal account??? which I used to buy from ebay philippines regularly.  And many people do not have credit cards but want to buy from Lazada  Even investor PLDT has many options as the headlines indicate at the beginning of the article blares but in reality they have not flowed to Lazada and they should to make the business much more sucessful.  See PLDT and other links that follow to see how others do it here successfully.

And why not offer full MANUFACTURERS warranty on products from manufacturer rather than making the customer take all risks with no warranty available?  Why not offer next day delivery like most Philippine online merchants do?


A customer that wants you to succeed and improve
Cebu Philippines

http://lazadaphil.blogspot.com/

 

Here is how the rest of the Philippines makes it work well in money payments and
ONE DAY DELIVERY NOT 2 WEEKS LIKE LAZADA

Kim's store pHILIPPINES 
NEXT DAY DELIVERY IF PAID BY 2PM USING LBC TRACKABLE

As most Philippine online business they have many payment options available and the simplest if you dont want to use a credit card is to go to LBC or many banks and deposit directly to their account free and then email them the details.

Here's how to pay for shipping customers :)
Please read and follow accordingly.
Please text the following to 0917-504-2999, our shipping manager's line AFTER payment:

Full Name:
Full Shipping Address:
Contact Number:
Order/s (pls be very specific, color gig and model):
Amount Paid:
Bank (if applicable):
Branch:
Date and Time Paid:

Bank details (we don't have BDO Smart Money):
Account Name:
BDO -,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
BPI - ,.................................
Unionbank - ....................................
Metrobank - ...................................
Cebuana Lhuiller - Please tell the teller for Bills Payment under KIMSTORE or KIMMY Enterprise (Cebuana will ask you to pay Php25 service charge)

Reminders:

1. Important: Please send valid IDs as proof of payment to kimstoreshipping@gmail.com.
2. One day shipping only if via LBC! Cut off for payment is strictly 2pm everyday, 12nn on Saturdays.
3. Tracking number is sent at 8pm once we have confirmed payment.
4. Please expect the reply within 1-2 hours (9am-5pm, Monday to Saturday) as our shipping manager prepares your order carefully. If paid after 2pm, the reply will be the next day.
5. If paid between Saturday 12:01pm and Sunday, the reply will be on Monday 9am. No worries since you're transacting with Kimstore :)

Feel free to let us know other questions you might have, we are very happy to assist you :)

WIDGET CITY PHILIPPINES
NEXT DAY DELIVERY TRACKABLE BY LBC IF PAID BY NOON

Here are our Bank details:
ACCNT NAME: ...................
BDO#...........................
BPI#..................................

Please send us an email after deposit w/ this format to widgetcity@gmail.com: SHIP-item (Ex. SHIP-iPhone5 16gb white) with body of complete name, contact number and address. Kindly attach scan/photo of deposit slip for our reference. Thanks!:)

AIR ASIA AIRFARE many payment options

Cebu Pacific Airlines many payment options

http://zhequia.blogspot.com/2012/02/how-to-pay-cebu-pacific-via-lbc.html
http://www.budgetbiyahera.com/2012/03/how-to-fill-up-bdo-payment-slip-for.html
SMART CELL PHONE PAYMENT PHILIPPINES  many payment options

7-11 convenience stores easy way to pay

PLDT TELEPHONE PAYMENT CHANNELS PHILIPPINES

LBC PAYMENT CENTERS

Sunday, October 12, 2014

LAZADA The Philippines’ Leading Online Shopping Site REVIEW

Online shops – a rising trend!

Online Shopping is a rising trend in the Philippines these days. 

The Philippines’ Leading Online Shopping Site

Online shopping’s rapid growth is starting to change the Philippine market as Filipinos are indulging more and more in shopping from online stores due to it’s simple, quick and easy nature. This is exactly what we aim to offer you. Lazada is an Internet shopping mall that makes every purchase you do on the Internet effortless and risk-free. How does going on a shopping spree in the comforts of your own home sound to you? Gone are the days when you have to go to the mall to make a purchase, stand in line, or even the grueling commute to and from because everything is within your reach with Lazada.  http://www.lazada.com.ph/

I have been favorably impressed with the Lazada follow-up and delivery times and special offer emails in my several recent purchases but yesterday when I went to buy online a new Samsung Note 4,  BUT I ran into several roadblocks

PAY ON DELIVERY OPTION

The pay on deliver is wonderful but when you go to buy large value purchases, such as the Samsung cell phone Lazada only will ship when payment is made which ruins a perfect online experience and unique pay on delivery Lazada experience.

I am sure Lazada subsellers can buy insurance if they worry about theft by delivery people for large value items but if not, they should expand their payment options for high value products including LBC, 7-11, or BPI payment over the counter and their systems are setup for utility and airline payments already tied in to merchant computers which allow both the buyer and Lazada to be notified when the payment is made based on the tracking number that Lazada could issue to buyer as order is placed on hold until payment is made and then auto email to buyer when payment center notifys Lazada payment is made based on tracking number. Many airline companies like Cebu Pacific and Air Asia use this system and most OLX want ad sellers use this LBC/7-11/BPI or other bank payment method. Lazada only offers Paypal, credit card which limits and inconveniences buyers who may not have a credit card. Why not enlarge the customer base to include more payment options or allow all orders to be paid on delivery to stand out from the competition?

Another alternative is to open (like Amazon is doing now in NYC,) a physical store for deliveries and payments pickups and I would love to have such an outlet in Cebu.(4)
ONLINE CHAT IS NEEDED FOR CUSTOMER QUESTIONS AND SERVICE

WARRANTY

Warranties are not explained on the website that I could find and cell phones generally have a one year warranty by manufacturer or by supplier even in OLX and many new high end cell phones on Lazada are imports and it is not clear what warranty these products carry and if Philippine manufacturer such as Samsung will provide parts and service warranty on these import phones so it should be clearly stated on the Lazada website.

COUPON CONFUSION:

I am pleased by the coupon offers on Lazada but they are very confusing and when I tried to use one yesterday on my cell phone for a high end cell phone it refused to accept it. Coupons should clearly state on which items or where it can be used to avoid customer dissatisfaction.

DELIVERY:

Although LBC delivery option is noted on Lazada website, online compliants indicate that 2GO is the most often used by Lazada and it does not track well status of package in transit and when delivery is expected as I found from my own experience on a recent cell phone delivery. LBC usually delivers the next day and tracks shipment online well.

DESIRED PRODUCTS TO BE OFFERED

Solar products continue to be a hot item in the Philippines as more want to be energy conservative and Lazada is offering a limited selection through one of their vendors but I would encourage a enlargement of the offers by others to make solar a very cost effective products, with Chinese products so reasonable these days and customers seeking these items.

For example Lazada offers a small solar kit for 8,999.00 with no transformer box to convert to 12 volt storage as you must have large battery to use duing the night (footnote 1) but Solar Energy Kit(with 2-port USB Charger)is only Php 2,990.00 (2) inlcuding converter to 12 volt storage and lights and solar panel. If CDRKing can provide such a complete useful kit there is no reason that Lazada can not find same suppliers to offer such to Philippine buyers since CDRKing often does not have stock and buyers want it.

Batteries hard to find for solar systems (footnote 3) and hopefully Lazarda can find someway of getting a vendor to offer this through Lazada as well.

Footnotes
(1) http://www.lazada.com.ph/solar-home-lighting-system-m-217482.html
(2) http://www.cdrking.com/index.php?mod=products&type=view&sid=20054&main=1
(3) http://www.cdrking.com/index.php?mod=products&type=view&sid=20609&main=167
(4) http://www.usatoday.com/story/tech/2014/10/09/report-amazon-to-open-retail-brick-and-mortar-store-in-ny/16978895/

REVIEWS ONLINE FOR LAZADA


http://lazada-philippines.pissedconsumer.com/
http://www.russelcp.com/reviews/my-experience-with-lazada-com-ph/
https://foursquare.com/v/lazada-express-cebu/5389b2df498ee9aa7b773c44
http://business.inquirer.net/161737/lazada-group-expands-philippine-operations

Top 10 Online Shopping Sites in the Philippines

Top 10 Online Shopping Sites in the Philippines

http://www.pinoytechnoguide.com/2013/07/top-10-online-shopping-sites-philippines.html

18 daily deals websites in the Philippines

http://www.techinasia.com/18-daily-deals-websites-philippines-whats/

Other good sites in the Philippines
Ebay Ph
cmkcellphones
ABENSON
gadgetgrocery
widgetcity
qube
cdrking
LED TV PRICING